Circuit City Sucks

Below is the complaint I sent to Circuit City because of the absolutely lousy service and lack of response from the store manager. For my trouble, they said they are sending a $10 gift card. I haven't seen it yet:

Circuit City Stores, Inc.
Attn: Customer Support
9954 Mayland Dr.
Richmond, VA 23233

I purchased two products online last night and I drove to the Brentwood location (in St. Louis) to pick them up as well as to buy two SD cards that were on sale.

My ticket numbers are:

37670154xxx
37670154xxx

My experience with this store was underwhelming. First, the stored seemed to be a huge cavern and hardly a sale associate to be found. I did find a female employee in the middle of the store that informed me the SD cards were in cameras. I went to the camera department to find one sales rep behind the counter, talking with a customer. There was no one else around with whom I could inquire as to the location of the memory cards. So I gave up and started searching all of the racks near the cameras. I finally found what I was looking for and not once did anyone ask if I needed assistance.

Now, having picked out the memory cards, I went to the camera counter because I'm interested in upgrading to a newer digital camera. Now, there was no one behind the counter and in the 15 minutes I looked at Olympus, Sony and Cannon, not once was assistance offered.

Abandoning the cameras, I went to the merchandise pick up counter where I found a female employee filling out some kind of form, talking with another employee who was in the back room and not once did she acknowledge my presence. After more than a minute, I asked if anyone there was going to assist me. Her attitude was anything but friendly.

Now at this point, my desire to be in any circuit city store, let alone this one, was about equal to being at the dentist without Novocain. Finally, after being given my purchased products, I went to the checkout register to pay for my SD memory cards, only to find that the light was on, but no one was home. The light indicating the register was open, was lit, but there was no one around the register and I had to wait for some time for a clerk to finally accept my purchase.

Now, as you can imagine, my level of satisfaction with this store was extremely low. I asked to speak to the store manager. The clerk picked up the phone, spoke to someone and asked "do you want the store manager or just any manager?"

Apparently there are many chiefs and few indians. I replied that any manager would be acceptable. After more than two minutes, she informed me that a manager was back near the customer pickup desk and that I could go over there to speak with him. I declined, left the store and this novella is the result.

I will probably not every patronize this store ever again. I’ve always had very good experiences at the store in Crestwood, but the Brentwood location is one of the worst shopping experiences I’ve ever encountered.

I will purchase from Best Buy and other competitors before doing business with Circuit City anytime soon.

The ball is in your court, I’ll be very interested in your response.

Regards,

One Unhappy Customer